Shipping & Returns

Delivery & Shipping Information:
Delivery time will normally be between 4-8 weeks on furniture,

depending on the season. All shipments are insured.

 

Upon delivery, please inspect all boxes or packaging prior to signing for the shipment.

 

We use only the best carriers but please understand that everybody is human.

 

If you sign for an item that is damaged,

 

we have no recourse to get the freight company to be responsible for it.

 

We inspect every piece before it is shipped to make sure it leaves our dock in perfect shape.

Contact Danny Prince at 877-907-0880
if there is a problem at the time of delivery.

Refund/Cancellation Policy
Please remember that all of our furniture is custom made. We do not
stock any furniture in our warehouse. Because of this we do not accept
any cancellations once the leather has been cut for your order.
Please take the time to make your decision carefully.

We will correct any issue due to our mistake at no charge

 

Limited Lifetime Warranty Information
Every piece of our cowhide and leather furniture is covered by our Limited Lifetime
Warranty which protects you for a lifetime against manufacturers defects on the
hardwood frame and suspension system. Our European leathers are covered for 5
years against defective dye-lots, cracking and peeling. (Please see below for
recommended leather cleaners and conditioners.)
 

 

Only the Finest Construction

 


Each piece of furniture is handcrafted one at a time and tested along the way.

Our
European Leathers are chosen to insure the best hides, tanned by the highest
standard tanning process.  This is important for the Hides to maintain their integrity by not
shedding or ever emitting odors.

Kiln Dried Frames
Our hardwood frames are guaranteed for life and offer you a solid foundation
We glue, dowel, and bolt our frames together

Web Suspension
Webbing suspension will outlast conventional spring suspension 5 to 1
It offers you a more even and relaxing experience  
Webbing disburses weight evenly which maintains lasting comfort
Our webbing has a lifetime warranty




High Quality Foam
All foams used meet or exceed the most rigid fire and hazard standards
We pad the entire frame so that your leather never touches wood
We Offer three different density padding material, soft, medium and firm
We default to medium for ALL orders unless specified by you the customer

Please note:
Cushion material will soften over time and the cushion that starts off soft may become too
mushy in the long run, this is why we recommend medium unless you
prefer firm for medical reasons

Handcrafted In The Great State of Texas, USA!

Prince and Prince Enterprise, LLC, Internet Shopping, Afton, TN