COWHIDE FURNITURE WARRANTY
The manufacturer will repair or replace any product found not to live up to their warranties.
Under normal usage conditions:
Our frame and suspension have lifetime warranties for the original purchaser to be free of defects in workmanship and materials.
Our mechanisms are warranted 3 years from factory defects.
Leather is warranted against natural defects for 5 years.
All products covered by warranty are non-refundable. The warranty can be voided at the manufacturers discretion if products are subject to misuse, alteration, fire, improper cleaning and care, negligence or if the original purchaser does not possess the original receipt. Since leather is a natural product, it is unique and distinctive. Natural markings such as scars and variances in dye lots do not constitute grounds for discounts or refunds. Product measurements are approximate and may vary 1-2 inches as our furniture is handcrafted. All delivery dates are approximate but we usually hit within the 2 week range we state. If you have a drop dead date you must have, call us to confirm that the delivery time posted is accurate or that we can meet it. Different seasons dictate different lead times and may not have been updated on our site yet due to the massive amount of work it takes to update every item for all the various changes and updates.
Custom orders are not returnable or refundable.
You can not cancel an order once the leather or the cowhide has been cut for your order.
A cancelled order with recliner, sleeper mechanisms or any special ordered items may be subject to a 20% restocking fee if we had to bring a mechanism in special.
Thank you for visiting Texas Web Store where the customer is still King/Queen
and we endeavor to bring you that "old time merchant" quality